Performance Indicators measure how we are doing and usually give some narrative to the reader helping our understanding of what the figures mean. There are several indicator groups listed below.
Services can choose what they measure. The indicators they choose should be detailed in Directorate and Service Plans. View Directorate Plans.
Statutory Performance Indicators (SPIs 1, 2 and 3)
Each year, Audit Scotland sets out the performance reporting requirements, specified by the Accounts Commission, for local authorities across Scotland to follow. It gives Councils flexibility in local reporting across a broad range of performance in the areas below, click on each area to be taken to the service webpage detailing service performance information. There are areas below that do not have a service web page, links for these areas are below.
SPI1 - Corporate Themes
Responsiveness to its communities - Please click below for further information on how we respond to our communities.
- Shetland Library- How are we doing?
- Housing Report Card inlcudes "you said, we did" section.
- Current Consultations
- Schools consultations
- Anderson High School - September 2016 Newsletter
- Ferry Services Facebook updates.
- Feedback and complaints
- Community consultation & involvement
- Our Twitter feed
- Economic development - including recent Visitors Survey published February 2014.
- Employment Survey Factsheets 2014
- Short breaks for children - family survey 2014, Newsletters and Blog
Council Tax Collection and Benefit Administration Performance Indicators - further information on revenues and benefits performance, see their service plan 14/15 which includes some performance information from 2009 to date. You can also view Financial information here.
Employees - further information from our Human Resource service and the work they have carried out regarding employees.
Procurement - further information on how we buy goods and services, Procurement Strategy, SPIs and Procurement Capability Assesment.
Sustainable Development - further information on Energy consumption can be found in the indicator section of the Infrastructure Directorate Plan. Also see Waste Services and Housing for more information.
Equalities and diversity - further information including Equality Impact Assessments and the latest 2015 Equality Mainstreaming Report.
SPI2 - Service Themes
Benefits administration - further information on revenues and benefits performance, see their service plan 14/15 which includes some performance information from 2009 to date.
Community care - further information on our care services performance.
Cultural & community services covering at least sport and leisure, museums (Shetland Museum & Archives, the arts (Shetland Arts Development Agency are not part of Shetland Islands Council, further performance information can be found on their website) and libraries.
Planning (both environmental and development management) - further information on Planning and Performance Framework, service costs and customer satisfaction surveys.
The education of children - further detailed information on childrens performance including reports, surveys, newsletters, blog and indicators.
Child protection and children's social work - further detailed information on childrens performance including reports, surveys and indicators.
Roads and lighting - further performance information on roads indicators, links to service plans and committee reports.
Waste management services - further information on service statistics, Audit summary and customer satisfaction surveys.
Public Performance Reporting (PPR)
The above SPIs form part of the Public Performance Reporting requirements. Services provide information from the previous year which is made available to the public and helps to demonstrate on how we are securing Best Value. This is then submitted to Audit Scotland who assess the information and issue a report around summer. We are currently collating our public performance information for 13/14 which requires submitted in March 2015, a new report will then be issued in summer 2015. Our report for 2013/14.
SPI3 - Local Governement Benchmarking Framework (LGBF)
The Local Government Benchmarking Framework (LGBF) can be viewed by going to My Local Council. This site aims to help members of the public and others understand how well their council is performing across a range of council services.
Below is a list of statutory indicators we must measure to comply with SPI3. They also form part of the LGBF indicators found at My Local Council.
Sport and Leisure Management - C&L 1
Use of libraries - C&L 2
Museum Services - C&L 3
Sickness Absence - CORP 6
Equal Opportunities Policy- CORP 3b
Council Tax Collection- CORP 4
Council Tax Income - CORP 7
Payment of Invoices - CORP 8
Asset Management - Corp Assett 1 & 2
Domestic Noise Complaints - CORP 5b2
Refuse Collection- ENV1, 1a, 2, 2a
Single Outcome Agreements (SOAs) set out the priorities between central government, a local authority and other key partners at the local level. SOA's simplify some central funding, help join up public services more effectively and allow greater flexibility for local solutions to local circumstances. Through these means, SOA's are helping to devolve decision making away from central government and reduce bureaucracy.