Staff in Shetland schools are dedicated to working in the best way possible with parents, in the interests of their children, and will make every effort to resolve disagreements at school level.
However, should you feel that your school is unable to address any concerns you have, you may wish to involve the local Quality Improvement Officer who will try to resolve the situation. Your complaint will be logged. If you still feel concerned about how the school is meeting your child's additional support needs, then you may wish to put your complaint in writing to the Director of Children's Services. Please follow this link to locate the Council's Complaints Procedures and Forms: http://www.shetland.gov.uk/comments_complaints/default.asp. A member of the senior management team of Children's Services will consider the action already taken and will contact you to discuss the options for finding away forward. These may include
- further internal investigation by local staff
- the appointment of a formal investigation officer
- the offer of free use of an independent mediation service
- referral to an independent dispute resolution
- referral to the Additional Support Needs Tribunal