Support Available

How can Housing Support help me?

Support is offered in the following areas:

  • Accommodation
    Advising or assisting a person to understand and manage their tenancy rights and responsibilities
  • Health
    Assisting a person to engage with other agencies who can provide support with a range of issues
     
  • Safety and security
    Support a person to manage the safety and security of their tenancy
     
  • Social and economic wellbeing
    Advice or assistance to a person with personal budgeting, managing debts and applying for the right benefits and grants
     
  • Employment and meaningful activity
    Support and encourage a person to engage with meaningful activities and/or employment

The Housing Support Service can help support your current housing arrangement.  The service can create a Housing Support Plan based on your needs and goals.

What is the Housing Support Plan?

Step 1: Referral. You can self-refer to the service or, if you agree, be referred by any other service you are working with including:

  • Your Housing Officer
  • Your Social Worker or other professional
  • Your landlord
  • Family and Friends

Step 2: You will then be contacted directly from a member of the Housing Support Team

Step 3: You will have a meeting with someone from the Housing Support Team to begin your individual Housing Support Plan.

Step 4: Once your housing support requirements have been agreed we will introduce you to a Community Housing Support Worker.  The level and type of housing support you receive will be formally reviewed after the initial 3 months period and a minimum of 6 months thereafter.

Available to all

Housing Support is available to all Council and private tenants, and home owners across Shetland. If you are a tenant of Hjaltland Housing Association, please contact them directly to discuss their Housing Support provision.

If you would like to find out more about the service you can contact the Housing Support team to discuss your individual circumstances.

Support

You have the right to opt out of support at any time and can speak to your Community Housing Support Worker if you are considering ending the service.

Care Inspectorate

Housing Support Shetland are regulated by the Care Inspectorate.  Please see their website for contact details.