paying Your Rent
Paying by Direct Debit
Direct Debit (PDF) can be done on a monthly basis on either the 1st or the 15th and the last working day of each month, or weekly (every Friday).
If you wish to pay by Direct Debit please complete a mandate (PDF) and return it to The Office Headquarters, 8 North Ness Business Park, Lerwick for it to be set up.
There is a maximum period of seven days before a Direct Debit can start. It is very important that you discuss with the Rent Officer what payments you should make before your Direct Debit starts, to prevent your account from falling behind.
When your Direct Debit is set up we will write to advise you of the amount we plan to request and the date the payments will be taken.
Once your Direct Debit is activated, there is no requirement to complete another mandate when your payment changes. The change will be made automatically and you will be advised by letter in advance of the change. Payments will only be changed if we send you notification of this.
The payment is made via the Council's Online Payments service which is managed by E-pay Capita, on an external website, on behalf of the Council. There is no additional fee for paying via the internet.
Paying at Finance Department, 6 North Ness Business Park, Lerwick
You can pay by cash or cheque at The Finance Office currently located at 6 North Ness Business Park, Lerwick, and you will be issued with a receipt.
Paying at the Post Office
You can also make payments by cash or cheque at the Post Offices, using a swipe card. To request a card please complete the request form (PDF).
Paying by Post
You can post your rent to us using a crossed cheque or postal order made payable to Shetland Islands Council. Write your name, address and reference number on the back of your payment.
Please do not send cash.
Paying by Standing Order
You can pay by Standing Order (PDF) by a choice of frequencies:
It is important to check with your Bank/Building Society before completing a Standing Order form. Some Banks/Building Societies do not allow weekly, two weekly or four weekly payments and some types of bank account are also unsuitable for Standing Order payments.
It is also important to contact the Rent Office to inform us that you have chosen to pay by Standing Order, and to request a mandate to set up payments.
Please ensure that only your twelve digit rent reference number is quoted in the rent reference number line. Otherwise your payment will not be automatically transferred to your rent account, and could result in your rent account falling into arrears.
With a Standing Order, you are responsible for telling your Bank/Building Society if you wish to alter the amount of your Standing Order when your rent changes. If you want this to happen automatically, you should consider paying your rent by Direct Debit instead.