what happens if i fall behind with my payments?
Here are some answers to some of the questions you may have if you owe rent. The most important thing to remember is that things can be sorted out and help is available.
Q: How can I sort out my rent arrears?
A: The Income and Recovery Section deal with all debts owed to the Shetland Islands Council, so if you are falling behind with payments of Rent, Council Tax or any other type of Council debt contact us. We will make sensible instalment agreements, We are well aware that you can’t get blood out of a stone and will not make agreements you obviously can’t keep to. We can even arrange a Benefits Health Check for you with the Citizens Advice Bureau, to ensure you are getting all benefits due to you. Call the Recovery Section on 01595 744624, 744622 or 744639.
Q: What will happen if I fall behind with my rent?
A: You could face eviction, eviction is seen as a last resort but unfortunately tenants are evicted every year. You should contact Income and Recovery Staff at Finance immediately and let us know why you have fallen behind with your rent. Staff can try to set up an agreement with you to repay the arrears at an amount that will suit you.
Call the Recovery Section on 01595 744624, 744622 or 744639
Q: What can I do to stop things getting worse?
A: The most important thing is to get in touch immediately and either pay the arrears or make an agreement to pay the rent arrears and stick to that agreement. You can also apply for housing benefit.
if you are on low income, A lot of people who think they won’t qualify do – so if in doubt apply.
Who can I contact for help?
To discuss any rent issues call the Rent Section on 01595 744648
To discuss arrears of rent call the Recovery Section on 01595 744624, 744622, 744639
Citizens Advice Bureau
For free, confidential and independent advice on issues including debt, consumer rights, benefit entitlements, housing, employment and immigration.
Specialist debt, benefits and employment advice with tribunal representation service.
Monday: 9.30am to 12.30pm and 2.00pm to 4.00pm
Tuesday: 9.30am to 12.30pm, 2.00pm to 4.00pm and 5.00pm to 8.00pm
Wednesday: 9.30am to 12.30pm and 2.00pm to 4.00pm*
Thursday: 9.30am to 12.30pm*, 2.00pm to 4.00pm* and 5.00pm to 8.00pm
Friday: 9.30am to 12.30pm and 2.00pm to 4.00pm
Saturday: 10.30am to 1.00pm
* appointments only