- Housing Support – Homeless or potentially homeless
- Housing Support – Sheltered Housing
- What is Housing Support?
- How can Housing Support help me?
- What is the Housing Support & Assessment Plan?
- Existing tenants
- The Housing Support Services (Homelessness) (Scotland) Regulations 2012
- What is Sheltered Housing?
- How do I apply for Sheltered Housing?
- Very Sheltered Housing
- National Care Standards and Scottish Social Services Council (SSSC) Code of Conduct
The Housing Support Service offers support to people to manage and maintain a home. This service is available to those who are finding it difficult to maintain their accommodation, are homeless or potentially homeless, and those in sheltered housing. The Housing Support team is managed by the Team Leader – Housing Support, there are 4 Housing Support Co-ordinators and over 20 Community Housing Support Workers throughout Shetland, who offer direct housing support.
A map showing who provides Housing Support across Shetland can be access from the link below:
Map of Housing Support across Shetland.
The Housing Support service offers support with the skills to manage and maintain a home.
The housing support team will provide support, assistance and advice to individuals with particular needs with a view to enabling people to stay or to continue to stay in their accommodation. This may mean offering:
- advice or assistance to a person with personal budgeting, managing debts and applying for the right benefits and grants;
- advising or assisting a person in settling into a new tenancy
- advising or assisting a person to understand and manage their tenancy rights and responsibilities, including providing assistance in disputes about these rights and responsibilities;
- assisting a person to engage with other agencies who can provide support with a range of issues
- any other duties relevant to the provision of housing support services, as required.
The Housing Support Team can assist adults who are homeless or potentially homeless or have an assessed housing support need.
The Housing Support Service can help support you in maintaining your current home. The service focuses on creating a Housing Support Plan with you, which is specific to your individual needs and goals. This plan will only contain things that you feel you need help and support with, to enable you to continue living in your home.
Step 1: You will be offered Housing Support if you agree to be referred by your Housing Officer. If you do not want to receive housing support following your initial contact, you can be referred into this process at a later stage by contacting your housing officer.
Step 2: You will then be contacted directly from a member of the Housing Support Team
Step 3: You will have a meeting with someone from the Housing Support Team to begin your individual Housing Support Plan.
Step 4: Once your housing support requirements have been agreed we will introduce you to a Community Housing Support Worker. The level and type of housing support you receive will be formally reviewed after the initial 3 months period and a minimum of 6 months thereafter.
You have the right to opt out of support at any time and can speak to your Community Housing Support Worker if you are considering ending the service.
If you are experiencing difficulties in maintaining your accommodation or at risk of homelessness, a referral can be made to the housing support team on your behalf by your housing officer, landlord or other professional such as a social worker. Your consent must be given before we can accept a referral made on your behalf. You can also self-refer directly to the Housing Support team.
Referrals can be made regardless of tenure. This means that we can accept referrals for local authority; housing associations or private tenants as well as owner occupiers.
If you would like to find out more about the service that the Housing Support team can provide you can contact the Housing Support team to discuss your own individual circumstances.
These regulations make provision in relation to the duty of local authorities to assess whether certain homeless applicants or applicants threatened with homelessness need housing support services.
If a local authority has reason to believe that an applicant may be in need of a prescribed housing support service, it must assess whether the applicant, or any person residing with the applicant, is in need of such support.
Sheltered Housing is best described as small, easy to manage properties grouped together and which offer the Housing Support service from a Community Housing Support Worker.
To apply for Sheltered Housing, you need to complete a Housing Application form. You will then be contacted by a Housing Officer who will assess your housing support requirements.
When an application is received from outwith Shetland, an assessment would be carried out and any services currently providing you with support may be contacted to provide further information.
Applicants will be informed in writing of the assessment outcome. Those who are assessed as requiring sheltered housing will have their application added to the Sheltered Housing List.
Those who are identified as requiring sheltered housing will have their application and circumstances reviewed as part of the normal housing application review process. When a property becomes available for allocation, applicants will be considered in line with the Housing Allocation Policy.
As well as sheltered housing, there are a small number of very sheltered housing properties in Shetland which have on-site care and support available up to 24 hours per day. These properties are at King Erik House and Annsbrae House in Lerwick and Brucehall Terrace in Unst. To be considered for this type of accommodation, a comprehensive assessment has to be carried out, through the With You For You process for anyone applying from Shetland.
Housing and Community Care jointly undertake allocations for vacancies.
King Erik House aims to give vulnerable people the independence of their own flat, as in sheltered housing, but with additional care and support. The aim is to help tenants remain as independent as possible.
Annsbrae House is a complex of single bedroom homes for people with mental health illnesses. Knab Road Skills Centre is part of this complex and offers additional support activities usually in a group setting.
Brucehall Terrace Extra Care Housing in Unst (PDF) aims to support individuals with high level care needs to live in their own accommodation.
The Housing Support service operates within the requirements of the National Care Standards for a housing support service www.gov.scot/Resource/Doc/349567/0116840.pdf.
Our staff work to the practice criteria set out in the Scottish Social Services Council Codes of Practice www.sssc.uk.com/about-the-sssc/codes-of-practice/what-are-the-codes-of-practice.
We are inspected annually by the Care Inspectorate. Our Inspection reports can be found here. To find out more about Housing Support, contact us on 01595 744360.