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Feedback

You can submit feedback on the service we provide by completing the comments box below.

If you provide your contact details we will be able to reply to you. If not, we will read your feedback and take your comments in to account.

If you have any feedback regarding the content of the Housing website, please complete the comments box below and submit or alternatively email housing@shetland.gov.uk.

Complaints

We are committed to continuous improvement, and see customer complaints as an essential part of that process. It is important we have the opportunity to hear your complaints so that we can work together to resolve these without delay.

To make a complaint, please use the formal Complaints process http://www.shetland.gov.uk/comments_complaints/default.asp.

Also, you can seek independent assistance or advocacy services from:

Shetland Citizen Advice Bureau
Market House
14 Market Street
Lerwick
ZE1 0JP
Tel: 01595 694696
Fax: 01595 696776
Email: sicab@zetnet.co.uk
Web: www.cas.org.uk/bureaux/shetland-islands-citizens-advice-bureau

Advocacy Shetland
Market House
14 Market Street
Lerwick
ZE1 0JP
Tel: 01595 743929/743930
Fax: 01595 696787
Email: advocacy@shetland.org