The performance of Sport and Leisure Services is monitored in a number of different ways including annual reports, benchmarking information and customer feedback. These are important tools for us to learn from our experiences, improve what we do and plan for the future.
In Shetland there are two key organisations responsible for managing sport and leisure facilities. Shetland Islands Council is responsible for school and commuity games halls, outdoor sports pitches, play areas, multicourts, jubillee flower park and the Knab golf course.
Shetland Recreational Trust are responsible for the management of 6 leisure centres and 2 swimming pools located throughout Shetland.
In 2014/15 the range in cost per visit to a sports facility was £0.73 to £10.17. The average cost per visit across Scotland was £3.68. The cost per visit in Shetland is significantly below the national average at £1.50.
|Year||Cost per attendance at Sport Facilities in Scotland (£)||Cost per attendance at Sport Facilities in Shetland (£)||Scottish Ranking|
In 2014/15 the Scottish average of the service measured on a per 1000 population basis was
£31,274. The range in cost was £1,028 to £50,443. Over the five year period from 2010/11
to 2014/15 the change in real term spend was -14.2%.
|Year||Cost of Parks and Open Spaces per 1,000 population in Scotland (£)||Cost of Parks and Open Spaces per 1,000 population in Shetland (£)||Scottish Ranking|
Across Scotland, satisfaction levels for leisure facilities, parks and open spaces remain high at above 75%. There are no obvious effects of deprivation, sparsity or council size on satisfaction levels in relation to culture and leisure services. Levels of satisfaction in Shetland are consistently above 90% and rank among the highest in Scotland.
|Year||Leisure Facilities % Satisfied in Scotland||Leisure Facilities % Satisfied in Shetland||Scottish Ranking|
|Year||Parks and Open Spaces % Satisfied in Scotland||Parks and Open Spaces % Satisfied in Shetland||Scottish Ranking|
If you would like more information on Active Schools, Sports Development and Community Sports Hubs (new for 2016) performance please click on the link below to our annual report.
We listen to our customers to help design, direct and deliver our services. Here are a few examples:
Through our customer feedback forms customers told us the old battery operated door key system in Islesburgh Hostel was "unreliable", "irritating to charge" and "clunky". Therefore, we have introduced a new key fob system and already we have had a good response from customers who find it easy to use and very reliable. There have been no negative comments since the new system was introduced.
We also replaced our hostel customer use washing machines which has resulted in positive comments from users.
Customers can book, and provide feedback on, Islesburgh House Hostel through the hihostels.com website which assesses staff, cleanliness, location, security, service and comfort and provides a hostel rating based on these areas. This is a global website which compares hostels across the world.
The Scottish Household Survey is designed to provide accurate, up-to-date information about the characteristics, attitudes and behaviour of Scottish households and individuals on a range of issues and includes a section on Culture and Sport. This provides an overview of attendance at cultural events and places, and participation in culture, sport and exercise activities. It also measures customer satisfaction with Local Authority culture, sport and leisure services.
Sport and Leisure Service
Shetland Islands Council
Tel: 01595 744006
Our office hours are: 9.00am to 5.00pm, Monday to Friday.
We set targets in our service action plan each year. The service plan also describes some of the ways we measure our performance and work with our local, regional and national partners.
We set local targets and report progress on these quarterly to the Social Services Committee of Shetland Islands Council, as part of the Children's Services Directorate.
For more information on this local and national performance reporting, see the Shetland Islands Council performance web page.