The UK European Consumer Centre is part of the European Consumer Centre Network, which is made up of 29 centres throughout Europe. Their aim is to provide advice and support to consumers who are shopping cross-border within the internal market.
The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.
Shetland Islands Citizens Advice Bureau also provides advice on many issues, including consumer problems.
Tel: 01595 694696
Fax: 01595 694283
And, of course, you can always contact us.
The Resolver website is designed to help you to make an effective complaint to a business which you believe has let you down.
Find more advice here about buying a car.
The PhoneBrain website has everything you need to know about phone-paid services (such as ringtones, competitions and television voting) as well as fun stuff, like making your own video ringtone.
"You could be in line to receive two and a half thousand pounds."
Don't be taken in by a claims management company.
Click here to read the Financial Ombudsman Service's consumer factsheet on Payment Protection Insurance.
Click here for advice to help you shop safely online.
Will help you protect yourself against internet threats.
The site is sponsored by government and leading businesses working together to provide a free, public service.
Are you looking for advice? One of our advice leaflets may help you.
Look at our specialist pages for information and advice about
counterfeit goods, unscrupulous doorstep sellers, safe online shopping and
unsolicited mail, messages and calls promising prizes and untold riches.
The Think Twice booklet, with information for older consumers, is available in large print and in braille. Contact us if you would like a copy sent out.
Want to know more about premium rate charged
You can find out more at the Phone-paid Services Authority website.